Shipping + Delivery
Shipping & Delivery
At Simply Hygge our customers come first, so we try to provide the best delivery options possible to suit your needs. Our third party deliveries are based on ground floor/front door basis and will take place during normal business hours which are Monday to Friday 9am-5pm. Our courier services are contracted by Simply Hygge to obtain proof of delivery on the day of delivery, unless you have provided authority to to the courier to leave you delivery.
We always strive to support and provide the most accurate delivery information to our customers but please be advised that we use external freight | delivery providers over which we do not have any control. Regular couriers do NOT call in advance or make appointments so it is the customer’s sole responsibility to track the delivery progress of their order with the courier, once items are dispatched, organise collection around the estimated date of arrival. Any delivery delay due to the couriers’ delivery schedule is not the responsibility of Simply Hygge.
We deliver Australia wide provided the items ordered are in stock. Below are the approximate lead times to metropolitan areas for Non-Bulky Items.
Please allow an additional 2 days if you are located in remote areas.
|Victoria - 3 to 5 days|
|New South Wales - 3 to 5 days|
|South Australia - 2 to 4 days|
|ACT - 3 to 5 days|
|Queensland - 4 to 6 days|
|Western Australia - 4 to 8 days|
|Tasmania - 4 to 8 days|
|Northern Territory - 5 to 12 days|
Please be aware that the size of your order and location, may also impact the above delivery times. We take delivery seriously but we will not take responsibility for delayed deliveries caused by third party courier companies.
Simply Hygge reserves the right to revise freight costs if there has been an increase in freight costs by our courier companies.
Please note that unfortunately some courier companies charge if they fail to deliver a parcel and need to re-deliver. At Simply Hygge we have no choice but to pass on the re-delivery fee to our customers as we have no control over failed deliveries. If a re-delivery fee incurs, our team will be in touch to arrange the settlement of the fee. Thank you for your understanding.