Frequently Asked Questions
A note on craftsmanship
Many of the products we source are crafted by hand using natural materials. This means some items may have small irregularities in shape, colour, finish and may differ slightly to each other. These qualities are not considered defects rather they add to the uniqueness and beauty of the individual product.
The item I want is out of stock, what do I do now?
If the item you are after is out of stock please contact us here and let us know. We will get back to you promptly with the item details and you can then decide to pre-order if you wish! so you don't miss out when our stock arrives.
How long does delivery take?
Delivery times vary depending on the product, product availability, your location and selected courier. If the product is available at the time of your purchase, we will aim to dispatch the item/s by the end of the business day or at the end of the following business day. If any item is not available at the time of your purchase we will contact you.
My items haven't arrived yet, what can I do?
As soon as your order has been dispatched we will send you a shipping confirmation email. Please check the estimated dispatch time of each item on your order confirmation email that we will send you. Before contacting us directly, ensure that you check the delivery tracking number.
If you do not receive any shipping confirmation or you cannot find any update on the tracking status please contact our Customer Care Team by email email@example.com
What happens if the goods I purchased are damaged upon delivery?
Upon arrival of your package/s please take note of any damage to the package/s as well as any damage to the items themselves. Please help us by taking a few photo's of the damage and notify us within 24-48 hours, so that we can assist you with returning the damaged items and organise a refund or exchange.
What is your Returns Policy?
Thanks for shopping at Simply+Hygge Co, if you are not happy with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return your item must be in the condition you received it and in its original packing with all tags still attached.
Your item needs to have the receipt or proof of purchase. We do not provide refunds or exchanges on SALE items, only regular price items can be refunded.
Once we receive your item we will inspect it and notify you that we have received your returned item.
If your return is approved then we will initiate a refund to your credit card (or the original method of payment) or we will exchange the item for you.
If you are exchanging an item you will be required to pay the reshipping cost prior to us releasing the item to you.
Unfortunately, we do not accept returns from International customers.
How to Return your Item
To return an item to us please mail it to the following address:
PO Box 906
GLENELG SA 5045
You can always contact us if you have any questions by email;